Oferta pracy

Application Developer

, podkarpackie, Polska Dodano: 2021-09-15 | ID oferty: 1002933

Opis stanowiska:

  • Service Level. Recognizes opportunities to improve performance against Service Level. Spots Service Improvements on a macro-level in order to improve both team processes and end user experience.
  • Issue Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex issues (both new and known) on a day-to-day basis; escalates or gains support where appropriate. Proactively analyses trends and reports on information (e.g. on performance service levels) in a timely manner to resolve issues, maintain and enhance the service.
  • Team Working. Trains, coaches and mentors members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. Collaborates with all lines of support and sets the example to follow.
  • Process. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries, reviewing risks defined within the change control, releasing to GDA process verified, validated and documented defects or enhancements to eliminate problems and proactively develop the service. Actively participates and provides valuable input in all relevant project calls, e.g. SME consultation.
  • Customer/Project Relationship. Establishes excellent working relationships with customer organizations to deliver and enhance the service. Is able to guide end users down the correct path.
  • Business Awareness. Understands the requirements of the customer’s business environment and service delivery requirements and knows how issues impact the delivery of service. Recognizes and reports opportunities to technical team manager, process controller and other relevant parties for additional business.
  • Release Management – Movement of data across Dev/Test/Prod environments.
  • PAC management; making Pre-Approved Changes on the tool. Creating them in Dev/Test and promoting to Prod. Analysing PAC data to determine automation opportunities and service improvements.
  • Incident Management and Problem Management (suggesting Problems to be logged if Incidents have common causes)
  • Major Incident Handling; assessment of impact of incident ascertaining if impact is major, and potentially resolving said incidents 24/7/365.

Takes responsibility for learning about current products / systems, technical and service developments, taking the initiative to extend own



  • Ability to understand complex situations and activities and ability to communicate basic technical information to non-technical people.
  • Independence and self-management skills
  • Very good Customer Relationship Management techniques and ability to use adequate communication in customer, colleagues’ etc. interaction verbally and in writing.
  • Experience in support of a ServiceNOW instance. Either onboarding/configuration of tables and integrations, or incident management of an existing toolset.


  • Ability to troubleshoot network, application and integration performance issues.
  • Database Knowledge, Microsoft SQL Server 2012 in particular.
  • Deep understanding of ALL applications operation (including administration).
  • Networking experience and experience in web-based business applications.
  • Knowledge about Microsoft Windows Server 2008 R 2 and Windows Server 2012 R 2.


  • ServiceNOW training and certificates. Desired but not expected: CAD, ITSM Impl, SIM Fundamentals, CIS ITSM)
  • Deep understanding of ALL applications operation (including administration).
  • Networking experience and experience in web-based business applications.
  • Database Knowledge, Microsoft SQL Server 2012 in particular.
  • Understanding of integrated solutions and technical interfaces, especially in case of change request affecting more than one application – business process knowledge required.


  • Appreciation of your work, awards program.
  • Friendly atmosphere in the air that you will miss on your day off.
  • Work-life balance


  • We develop our unique know-how.


  • Industry-leading solutions, systems and programs.
  • Access to innovative technologies with which we work on a daily basis.


  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.


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